Refund policy

Return & Refund Policy

Effective Date: July 9, 2026

At AuraGrid, customer satisfaction is important to us. Please review our policy before making a purchase.

Due to the nature of fragrance products, we generally do not accept returns of opened or used items for hygiene and quality assurance reasons.

Unused, unopened products may be eligible for return within 7 Calendar days of delivery, provided they are in their original condition and packaging.

Customers are responsible for return shipping costs unless the return is the result of our error or the item arrived damaged or defective.

We reserve the right to refuse returns that do not meet the eligibility requirements outlined in this policy.

If your order arrives damaged or you believe you received a defective product, please contact us within 48 hours of delivery.

Please include:

We may offer a replacement, store credit, or refund after reviewing the claim.

The following items are not eligible for return:

Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless required by law or the return results from our error.

Orders may be canceled before they have entered processing. Once an order has been processed for shipment, it cannot be canceled.

At this time, AuraGrid does not offer direct exchanges. If eligible, customers may return an unopened product and place a new order.

Questions regarding returns or refunds may be submitted through the contact information provided at https://auragrid.us.